deliveries & returns

delivery
purchase of a creation le gramme without customization

- european union:
delivery via dhl express is free, you will receive your order within two working days after your order.

- outside the european union (customs and duties taxes included):
delivery via dhl express is free, you will receive your order within five working days after your order.
There will be no additional charges on arrival of your package, customs fees and taxes are at our expense.

purchase of a creation le gramme with personalization
a beautiful engraving requires a little time, for creations with personalization, the delivery times are as follows :

- european union:
delivery via dhl express is offered, you will receive your order within seventeen working days after your order.

- outside the european union (customs and duties taxes included):
delivery via dhl express is free, you will receive your order within twenty working days after your order.
There will be no additional costs on arrival of your package, customs charges and taxes are at our expense.

Outside the European Union, we can deliver to the following countries: United States, Switzerland, China, United Kingdom, Canada, Taiwan, Singapore, Macau, South Korea, United Arab Emirates, Kuwait, South Africa, Hong Kong, Australia.


How to return
your order if you are not fully satisfied with your creationle gramme ? you simply did not choose the right size?
if you ordered from the European Union: you have 30 days to return your creation le gramme upon receipt of your order. the return is free of charge. you will find a dhl return coupon in your package.
If you have ordered outside the European Union: you have 30 days to return your creations le gramme upon receipt of your order. The return is free of charge. Write to us to let us know the reasons for your return by e-mail at eshop@legramme.com, as soon as we receive your e-mail, we will send you a DHL return coupon to print and stick on your package.

Only non-personalized items can be returned.