deliveries and returns

delivery
purchase of a le gram creation without personalization:
- France & European Union:
Delivery via colissimo is free for any order with a purchase amount greater than €200 including tax, and it is charged €15 including tax for orders worth less than €200 including tax. you will receive your order within six working days after placing your order.
- outside the European Union (customs fees and taxes not included and payable by the customer):
delivery via fedex is free, you will receive your order within six working days after placing your order. Taxes and customs fees are the responsibility of the customer.

purchase of a le gramme creation with personalization
a beautiful engraving requires a little time, for creations subject to personalization, delivery times are as follows:
- European Union :
Delivery via colissimo is free for any order with a purchase amount greater than €200 including tax, and it is charged €15 including tax for orders worth less than €200 including tax. you will receive your order within fifteen working days after your order.
- Outside the European Union (customs fees and taxes not included and payable by the customer ):
delivery via fedex is free, you will receive your order within twenty working days after your order. Taxes and customs fees are the responsibility of the customer.
Outside the European Union, we can deliver to the following countries: United States, Switzerland, China, United Kingdom, Canada, Taiwan, Singapore, Macau, South Korea, United Arab Emirates, Kuwait, Hong Kong, Australia.

If your country is not in our shipping list at the time of finalizing your order, we invite you to contact our customer service ateshop@legramme.com by telling them the country of destination as well as the desired items (item name, size, finish, etc.).

For your information, the jewelry will be exempt from taxes (VAT). nevertheless, transport costs and any customs fees will be your responsibility.

return terms
returns: you have 14 days to return your item.
We invite you to complete your return request via this form . you must enter your order number as well as your delivery postal code. As soon as your request is validated, you will receive a prepaid return slip by email. you can follow the returns instructions on the issued slip.
upon receipt of your package, we will contact you by email to confirm the processing of your refund.
only non-personalized items can be returned.

*for jewelry orders belonging to the "archives" selection, returns are charged €10 (converted to local currency) per shipment.